Job Description
Responsibilities
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service.
Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.
Ensure all Managed Service provisions are delivered on time and following ITBD's Clients' expectations and that support is provided accordingly with both internal and external stakeholders.
Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability.
Conduct monthly one-on-one is with individual team members as well as quarterly reviews.
To monitor and record attendance and manage issues as appropriate.
Contribute to the ongoing development of the Managed Support func...
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service.
Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.
Ensure all Managed Service provisions are delivered on time and following ITBD's Clients' expectations and that support is provided accordingly with both internal and external stakeholders.
Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability.
Conduct monthly one-on-one is with individual team members as well as quarterly reviews.
To monitor and record attendance and manage issues as appropriate.
Contribute to the ongoing development of the Managed Support func...
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