Technical Team Lead

Responsibilities

• Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
• Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service.
• Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.
• Ensure all Managed Service provisions are delivered on time and following ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders.
• Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability.
• Conduct monthly one-on-one is with individual team members as well as quarterly reviews.
• To monitor and record attendance and manage issues as appropriate.