Technical Team Lead

The Technical Team Lead (TTL) – Infrastructure Support oversees the performance, availability, and reliability of the organization’s IT infrastructure. This role combines strong technical expertise with people leadership to ensure stable, secure, and efficient infrastructure operations.

Responsibilities

• Lead and support the infrastructure team across servers, networks, storage, and cloud environments.

• Monitor, maintain, and troubleshoot systems to ensure high availability and performance.

• Provide technical guidance, mentorship, and escalation support.

• Manage daily operations, ensuring timely resolution of incidents and service requests.

• Implement and enforce operational procedures and best practices.

• Act as the main point of contact for escalated issues and infrastructure projects.

• Collaborate with stakeholders and vendors to deliver infrastructure improve...