Technical Trainer - Cloud & Contact Center Technologies

Position: Technical Trainer - Cloud & Contact Center Technologies Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities) Duration: 3 months Role Overview: • The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, GCP Associate-Level Certifications, and essential coding and cloud operations skills. • The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises. • This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience. Key Responsibilities: Training Delivery • Conduct daily onsite classroom training Monday-Friday at tribal community sites • Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture • Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content • Lead hands-on labs, real-world simulations, and capstone projects • Prepare students for certification exams and internal assessments • Curriculum & Instructional Activities • Customize content based on student progress and learning modalities • Provide weekly scoring, performance tracking, and progress reports • Support students with supplemental materials, homework review, and mentoring • Program & Cohort Management • Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes • Assist with background check coordination, certification scheduling, and candidate documentation • Work on-premises at designated tribal locations; housing and per diem provided • Travel • 100% travel required - trainer will fly to each cohort location and stay onsite for the full duration (housing provided) • Must be comfortable staying in tribal community accommodations (often connected to local casinos) Required Skills & Experience: Technical Qualifications • 5 years of experience in one or more of: • Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.) • AWS cloud engineering (IAM, Lambda, S3, networking basics) • GCP Associate Cloud Engineer-level knowledge. • Ability to teach programming basics (Python or JavaScript preferred). • Experience with contact center technologies, APIs, and cloud integrations is a strong plus. Training & Instructional Qualifications • 2 years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist. • Ability to teach beginner-to-intermediate learners with patience and strong communication skills. • Experience designing or modifying curriculum is highly desirable. • Soft Skills • Strong communication and classroom leadership. • Ability to motivate non-traditional learners. • Empathy, patience, and adaptability. • Cultural awareness when working with tribal communities. Best Regards, Ashok Kumar Sr. Talent Acquisition Specialist Email: [email protected] Web: www.technogeninc.com 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151