Job Description
About The Role
RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:
Key Responsibilities
RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:
Key Responsibilities
- Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.
- Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.
- Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
- Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
- Design and implement quality control procedures, policies, and best practic...
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