Technical Trainer-MDR

Role Summary

Sophos is seeking a Technical Trainer to develop, own and drive training and enablement-focused projects and programs for the Sophos Managed Detection and Response (MDR) team. In this position, you will create and conduct technical training courses on operational processes and procedures to further our mission of identifying and responding to cyber threats.Central to this role will be working with internal and external stakeholders, so you will need to bring strong and relevant experience of managing projects and programs involving multiple inputs and driving success for all parties involved. This is an excellent opportunity to join an experienced team within Sophos, and to take control of and accelerate both new and existing programs.

What you will do

Drive the execution of training on topics such as security operations polices, processes and procedures, threat identification/analysis, and incident response

Support the creation of curricula from multiple sources of information including, but not limited to operational processes, procedures and policies, engineering documentation, field service requirements or software documentation

Collaborate with SMEs to ensure appropriateness and accuracy of curriculum content

Coordinate with various internal teams to ensure that course material reflects current product features

Instruct participants in both classroom lectures and hands-on labs via remote/virtual training sessions

Ensure documentation is regularly updated to maintain applicability and accuracy of course material

Remain current on the latest research and trends in cybersecurity to maintain SME-level knowledge and insight

Evaluate effectiveness of training activities through assessment of course feedback and performance evaluations

What you will bring

1-3 years of experience within a cybersecurity environment; 1+ years of experience developing content for technical training and/or within a formalized training role

Hands-on experience using a Learning Management System for content creation

Exceptional interpersonal and communication skills, both spoken and written English; this role will require the ability to identify and improve upon individual knowledge/skill deficiencies within a one-on-one context

Experience with a project Management tool like Jira is a plus

Proficiency in additional languages is a plus

High comfort level when speaking to large groups

Ability to translate complex concepts into simple and understandable narratives

Possession of current technical certifications relating to the domain of cybersecurity is a plus

Excellent organizational and time-management abilities

Thrives in a multitasking environment and can adjust priorities on-the-fly

#LI-Remote#B1Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing