Technical Writer Analyst

The Client Onboarding and Documentation  (CO&D) Technical Writer is responsible for the writing, editing and managing of knowledge management assets for the CO&D teams - WKO (Wholesale KYC Operations), DDS (Digital Document Services).  Knowledge management assets include procedures, user guides, contextual help and communication for the firm wide Global KYC Standards as they relate to Commercial & Investment Bank (CIB). This role is critical in contributing to the ongoing support and success of the program. 

As a CO&D Technical Writer, you will partner closely with the subject matter experts from the business, production, policy and project teams within various WKO & DDS functions to ensure all Knowledge Management documentation is accurate, clear, concise, and consistent. The CO&D Technical Writer is also responsible for assisting Exam Management with procedure evidence, managing the procedures portal and additional projects, as assigned. Additionally will be required to man...