Job Description
Mexico City, Mexico
- DOP
-
**Job Description**:
**Position Summary**:
**Primary skills required**:
- Knowledge and troubleshooting experience of** **Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
**Core Responsibilities**:
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
**Req...
- DOP
-
**Job Description**:
**Position Summary**:
**Primary skills required**:
- Knowledge and troubleshooting experience of** **Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
**Core Responsibilities**:
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
**Req...
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