Job Description

Job Description

:

You’ll own product documentation across platforms and products, partnering with Product, Engineering, UI/UX, Support, and the new E‑Learning Manager. You’ll deliver clear, branded, release‑aligned content that supports internal enablement and customer success, while laying the groundwork to modernize and digitize documentation in a searchable portal.

Expectations for Your Role

BASE (first 6–12 months)

  • Inventory, standardize, and update priority product/user guides and technical docs.
  • Establish Information Architecture (IA), style/terminology standards, and a repeatable review process.
  • Deliver release‑aligned updates (quarterly+), including client‑facing release documentation.
  • Partner with the E‑Learning Manager to storyboard and script WBT modules and tutorial videos.

    • GROWTH (year 1+)

  • Close the documentation backlog and expand coverage (workflows, quick references, troubleshooting, API docs...

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