Job Description

Responsibilities:

  • Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)
  • Manage creation, production, publishing and proof-reading of documents or training content
  • Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
  • Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation
  • Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
  • Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
  • Improve the depth and quality of the documentation based on feedback from internal and external customers
  • Translate complex product information into simple and easy to understand formats
  • Research, organize and write effective instructional text and scripts for audio/video clips
  • Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work
  • Identify user needs, use cases and metrics to focus priorities
  • Audit existing documentation against current processes and make revisions appropriately

    • Key skills:

  • Experience in technical writing and documentation
  • Basic understanding of HTML
  • High school or equivalent
  • Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc.
  • Tech savvy and should be abreast with industry trends/best practices pertaining to content management
  • Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business.
  • Comfortable with a rapidly-changing environment
  • Strong problem-solving skills and excellent attention to detail
  • Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving

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