Technical Writer II

This is a remote role that may only be hired in the following locations: NC, PA, SC, FL, GA, or TX

This position is responsible for analyzing and documenting operational business processes to produce clear, accurate, and user-focused procedures, job aids, and other reference materials. This role exercises independent judgment to interpret business requirements, translate complex information into usable documentation, and ensure materials align with established documentation standards, internal controls, and operational expectations.

Supports General Bank Credit Operations by documenting moderately complex processes that may involve multiple steps, systems, or stakeholders. Documentation produced by this role supports day-to-day operations, training, and process consistency and may be used for internal reviews, quality assurance activities, or change initiatives. The role collaborates closely with subject matter experts and stakeholders to validat...