Technical Writer

Overview

We’re looking for talented Technical Writers to join our global Knowledge Management team. In this role, you’ll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You’ll ensure that all information is accurate, up to date, and easy to access, empowering both our customers and internal support teams to find answers quickly and confidently.

This position plays a key part in enhancing the customer and agent experience, streamlining support processes, and driving continuous improvement through data-driven insights. You’ll collaborate closely with teams across Operations, Product, Product Marketing, Onboarding, and Sales, and help protect and strengthen the Dye & Durham brand through clear, consistent, and helpful content.

Key Responsibilities

• Write, review, and publish new and updated Knowledge Base content across our full product range.
• Create and maintain vide...