Technical Writer

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies.Join our team of stars as we continue to grow rapidly!

Bright Pattern is looking for a Technical Writer who is passionate about making complex technology accessible and easy to use. In this role, you won’t just be writing documentation; you’ll be a hands-on advocate for our users. You’ll be one of the first to use new features in our omnichannel contact center software. Your primary mission will be to document our product with clarity and precision for our global customers. If you love to tinker, break things, figure them out, and then teach others, this is the perfect role for you.

Key Responsibilities:

Hands-on Technical Tasks :

• Act as the “first customer” for new features, testing them for usability, clarity, and ease of use from a user’s perspective.
• Configure and operate our software ...