Technical Writer

ROLE DESCRIPTION:

We're looking for a Technical Writer to write, edit, and curate the content in our internal Customer Support knowledge base and external Help Center, as needed. Reporting to the Director, Customer Support Enablement, you'll be working with the Customer Support and Product teams to assess content needs and ensure that users can easily access the information they need to provide the best customer experience and that customers can easily find the information they need.

WHAT YOU'LL DO:

• Develop and deliver Knowledge Base publishing training to Customer Support teams on an as needed basis.
• Leverage usage data to improve content so as to provide increasingly relevant and usable content. 
• Support the development of modern and on-brand writing standards, processes and workflows for external Help Center and internal Knowledge Base content.
• Leverage usage data to improve content so as to provide increasingly relevant and us...