Technician

•Commissions pumps, pump control panels and other machines on site according to manufacturer’s instructions
• Does electrical, hydraulic and mechanical repair work at customer sites or in the workshop following a service call (according to manufacturer’s instructions)

• Helps the manager responsible for external service develop a preventive maintenance program for our products to offer customers

• Drafts service reports and sends them to customers

• Evaluates the repair to be done at the customer site or in the workshop

• Provides training on the product purchased

• Drafts reports of visits after a repair or a visit to the customer

• Creates a bid when the technician is at the customer’s to provide an estimate for the repair, maintenance and parts

• Creates a list of parts for a customer order

• Answers phone calls with technical questions about pumps

• Follows up on warranties in the event of a problem

• Follows up on repairs

• Makes the repairs required for the proper functioning of concrete pumps on trailers and trucks as well as any other related equipment distributed by Pompaction

• Acts as a technical contact for certain accounts that use products that require the support of a qualified technician