Job Description

Overview

Under general supervision, this position provides high quality, customer-focused technical support to the end users of all Community Transit-delivered technologies. This function is the primary customer interface for IT needs across the company.

Essential Duties

1. Service Desk Operations and Support:

  • Following IT Service Management methodologies, respond to all issues or requests received at the Information Technology Service Desk. Identify and assess nature of issue/request and provide resolution based on research, existing technical knowledge and documentation.
  • Refer incidents and requests that require additional subject matter expertise to the appropriate IT staff person. Ensure that appropriate troubleshooting has been performed and that issue/request documentation has been collected and documented prior to work order hand-off.
  • Oversee and manage the l...

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