Job Description
The Technician, IT Support Services reports to the Sr. Manager, IT Support Services for their home region. This position resides at either a school campus or the regional SSP (administrative office) building. This role is responsible for providing Tier 1 technical support and may support multiple school and administrative locations throughout their region. The technician provides desk-side support and remote assistance, ensuring seamless operation of IT systems and devices across the organization. Key areas of responsibility include School based Desktop Support, Faculty and Classroom Device Support, Asset Management, Knowledge Base Article Creation, Device Imaging, and Multifunction Printer Maintenance.
Key Responsibilities
Functional Accountabilities
Provide Tier 1 desktop support to teachers and staff by diagnosing, troubleshooting, and resolving issues with Windows, iOS, and Chrom...
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