Job Description
The Technician contributes to overall Client Care Service by:
Repairing all assigned cases and ensure all repairs are conducted in accordance to RIMOWA Guidelines
Upkeep of the repair workshop and equipment
Roles and Responsibilities:
Technical (70%)
Repair and service all cases assigned
Check and examine case for areas of damage/requirements not stated in Service Form (Cross examine with Workshop Supervisor to confirm before proceeding)
Conduct QC upon completion
Ensure all cases are handled with care and precautions made to prevent inflicting of new scratches and damages to the case
Ensure case is cleaned before transferring to QC station
After-Sales Operations (20%)
Consult with Workshop Supervisor and Client Care Manager when case cannot be repaired or serviced by RIMOWA guideline
To monitor inventory of parts and alert Workshop Supervisor for replenishment
Ensure all tools and equipment are maintained and replaced whenever required
Ensur...
Repairing all assigned cases and ensure all repairs are conducted in accordance to RIMOWA Guidelines
Upkeep of the repair workshop and equipment
Roles and Responsibilities:
Technical (70%)
Repair and service all cases assigned
Check and examine case for areas of damage/requirements not stated in Service Form (Cross examine with Workshop Supervisor to confirm before proceeding)
Conduct QC upon completion
Ensure all cases are handled with care and precautions made to prevent inflicting of new scratches and damages to the case
Ensure case is cleaned before transferring to QC station
After-Sales Operations (20%)
Consult with Workshop Supervisor and Client Care Manager when case cannot be repaired or serviced by RIMOWA guideline
To monitor inventory of parts and alert Workshop Supervisor for replenishment
Ensure all tools and equipment are maintained and replaced whenever required
Ensur...
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