Technician

Installation & Commissioning

·       Install mechanical, digital, and smart locker systems, including wiring, sensors, locksets, CPUs, control boards, routers, and power components.

·       Install and configure vending machines (coil, belt, hook systems) according to customer requirements.

·       Perform onsite testing, commissioning, and calibration of deployed systems.

·       Ensure proper alignment, stability, and safety during installation.

Preventive & Corrective Maintenance

·       Conduct routine servicing of lockers and vending machines, including checking lock mechanisms, CPUs, sensors, boards, routers, and ventilation systems.

·       Diagnose and repair electrical or mechanical faults in hardware components.

·       Replace faulty spare parts, control modules, sensors, or cabling.

·       Perform software resets, firmware upgrades, and basic system configuration.

Troubleshooting & Support

·       Respond to customer support tickets and service calls within SLA timelines.

·       Troubleshoot hardware and connectivity issues (4G routers, power supply, Bluetooth boards).

·       Resolve vending machine issues such as jammed coils, jammed products, lift failures, and display errors.

·       Work closely with the software team (RELACSYS) to diagnose integrated system issues.

Documentation & Reporting

·       Maintain accurate service records, checklists, and job sheets.

·       Submit reports on completed installations, repairs, and parts usage.

·       Assist in maintaining inventory of spare parts and tools.

Customer Interaction

·       Provide professional onsite communication with clients and building management.

·       Offer basic training to customers on system usage, maintenance, and operational best practices.

·       Uphold the company's values of reliability, safety, and service excellence.

Requirements

Technical Skills

·       Basic knowledge of electrical wiring, low-voltage systems, and mechanical repair.

·       Hands-on experience with hardware assembly, troubleshooting, or similar technical roles.

·       Advantageous: Knowledge in RS232, control boards, routers, and vending systems.

General Requirements

·       Minimum NITEC / Higher NITEC in Electrical Engineering, Electronics, Mechatronics, or equivalent.

·       Possess a valid Class 3 driving or Class 2 bike license (preferred).

·       Ability to work independently and handle onsite challenges.

·       Physically fit to handle tools, ladders, and occasional heavy components.

·       Strong problem-solving skills and attention to detail.

Soft Skills

·       Good communication skills with customers and internal teams.

·       Responsible, punctual, and able to follow standard operating procedures.

·       Positive working attitude and willingness to learn new systems.

What We Offer

·       Competitive salary.

·       Training on smart locker systems, vending systems, and RELACSYS software.

·       Opportunities for career advancement into Senior Technician, Technical Lead, or Project Engineer roles.

·       A supportive and growth-oriented team culture.

·       Exposure to island-wide and regional deployments.

·       Opportunities for overseas-work-assignments.