Technicien Informatique

TECHNICIEN | TECHNICIENNE INFORMATIQUE (RECRUTEMENT CONTINU)

The IT Technician will be responsible for providing Level 2 technical support to users and Level 1 technicians in a company of approximately 550 employees, spread across several sites in Quebec.

Job Responsibilities

• Respond to complex requests and handle incidents escalated by Level 1 technicians.
• Ensure complete documentation of problem resolution, and support and coach Level 1 technicians.
• Manage the administration of various platforms such as Active Directory, Azure Active Directory, Exchange, Intune, monitoring systems, etc.
• Participate in projects to improve security and automate operations by developing tools and scripts (PowerShell, Python).
• Be responsible for the proper functioning, updates, license management, and documentation of the company's applications and systems.
• Implement best practices and processes defined by the ITIL ...