Job Description

Service operations
• Accountable for the end-users and the site safety.
• Accountable for the safe working environment.
• Accountable for solving the complex technical issues that can not be solved by the maintenance technician by applying the correct break down correct analysis procedures.
• Accountable for performing first visits of unknown equipment coming from competitors or KONE.
• Responsible to evaluate and assist the supervisor with the Installation Maintenance handover.
• Accountable to communicate new technical issues found on the equipments that could cause call outs or safety hazards (and to create the linked sales leads)
• Responsible to actively identify any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk).
• Accountable to feedback any repair/adjust that could reduce call outs and actively communicate with Clinica Specialists,...

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