Job Description

Responsibilities Functional & Business Architecture
  • Own end-to-end OTC flows including: Order Management Pricing & Discounts Fulfillment & Shipping Billing and AR handoffs
  • Translate revenue and fulfillment requirements into system rules, orchestration logic, and data flows .

    • Technical Engagement & Ownership
  • Engage hands-on with technical teams on: Order orchestration extensions Pricing logic implementations PL/SQL validations and post-processing
  • Review and validate: Custom code behavior Data persistence and sequencing Error handling and recovery logic
  • Participate actively in technical design and troubleshooting sessions.
    • Integration & Data
  • Define and govern integrations with: CRM systems WMS Logistics and billing platforms
  • Understand and trace data across: Order headers and lines Fulfillment lines Pricing entities
  • Validate OTBI/BIP and custom SQL for financial and operational accuracy.
    • Operations & Escalation
  • Act as the OTC technical-functional escalation point  during incidents.
  • Lead root cause analysis across configuration, integrations, and PL/SQL logic.
  • Support high-volume, performance-sensitive OTC environments.
  • Provide executive-level communication on risks, fixes, and system behavior.
    • Required Skills & Experience
  • 12–15+ years of Oracle ERP experience with strong OTC specialization
  • Strong understanding of OTC functional processes and  technical internals
  • Ability to analyze and reason through: PL/SQL logic Order orchestration flows Integration payloads and errors
  • Experience with FBDI, REST APIs, and OIC
  • Strong communication skills across business and technical audiences
    • Nice to Have
  • Telecom or subscription-based order models
  • Experience handling large-scale order volumes
  • Familiarity with ITIL or operational ERP support models

    • Career Level - IC4

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