Technology Alignment Engineer (TAE)

Role Summary

The Technology Alignment Engineer (TAE) is pivotal in reducing reactive service demands, such as ticket volume and resolution times, creating a more efficient environment for both clients and the MSP. Through meticulous technology benchmarking, the TAE ensures client technologies adhere to industry and MSP standards, thereby minimizing downtime and preventing outages.

This role is also critical in identifying professional service revenue opportunities, driving enhancements in system performance and security. Furthermore, the TAE manages all client technology documentation and SOPs, providing essential knowledge support to the team and reinforcing a commitment to service excellence.

Key Responsibilities

• Proactive Reviews: Perform scheduled proactive reviews of assigned client environments.
• Bench...