Job Description

Role: Data Concierge
Core Responsibilities & Purpose:
  • Strategic Bridge:  Act as the primary contact connecting business stakeholders with technical teams, ensuring clear communication and alignment of incident/support tickets in OPS.
  • Translation of Needs:  effectively translate complex business requirements into technical specifications for our support engineers to communicate in English including initial incident triaging.
  • Stakeholder Management:  Manage relationships between non-technical business users and expert technical squads and conduct weekly/monthly SRE meeting across the products.
    • Language Requirements:
  • Spanish:  Native proficiency is mandatory .
  • Portuguese:  Preferable not mandate.
  • English:  Advanced professional working proficiency (implied for corporate communication).
    • Technical & Domain Expertise:
  • Cloud Platforms:  Demonstrate...

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