Job Description

Role: Data Concierge
Core Responsibilities & Purpose:
  • Strategic Bridge:  Act as the primary contact connecting business stakeholders with technical teams, ensuring clear communication and alignment of incident/support tickets in OPS. Explain basic data flows, and they have understanding where issues can occur in an end to end data flow. Experience addressing data quality issues.
  • Translation of Needs:  effectively translate complex business requirements into technical specifications for our support engineers to communicate in English including initial incident triaging.
  • Stakeholder Management:  Manage relationships between non-technical business users and expert technical squads and conduct weekly/monthly SRE meeting across the products. Experience managing multiple Stakeholders.
    • Language Requirements:
  • Spanish:  Native proficiency is mandatory .
  • Portuguese:  Preferable not mandate...

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