Technology Operations Representative II

About the Role

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.

Your Impact

- Demonstrates higher level customer support capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Adept at core customer service skills.
- Supports the department as needed on special projects.
- Reduced level of oversight required by manager to compete tasks.

Customer Service
- Early experience employing customer service skills acquired through Canon training.
- Demonstrates consistent respect to customers.
- Contributes information to customer database.
- Generates customer relationships appropriately.

About You: The Skills & Expertise You Bring

HS...