Job Description
Job Purpose:
Serve as the primary liaison for addressing and resolving internal and external customer’s issues related to the tool(s).
Monitor and maintain helpdesk dashboard for Inter Plan interface.
Monitor and maintain helpdesk dashboard for Jira interface.
Responsible for tool maintenance and liaising with software provider regarding troubleshooting.
Develop reports and share insights with the senior management and external stakeholders on KPIs related to the tool(s) usage and/or outage.
Moderate monthly meetings between internal and external stakeholders.
Use the insights generated to initiate and lead continuous improvement initiatives.
Working within the global technical services team, the Business Intelligence/Technology Support Specialist will develop and implement a process for gathering and analyzing relevant information through inspection tools (Inter Plan) and will provide timely reports with recommendations to Senior Management.
The Business Intelligence/Technology Support Specialist will be responsible for conducting statistical analysis of operational data and develop detailed reports, charts and graphs based on various mathematical models and business needs.
The Business Intelligence/Technology Support Specialist will also be responsible for producing and maintaining detailed documentation including writing and updating technical specifications.
The Business Intelligence/Technology Support Specialist will be responsible for tool maintenance and liaising with software provider regarding troubleshooting and/or update.
Key Accountabilities:
Responsible for tool maintenance and liaising with software provider regarding troubleshooting.
Serve as the primary liaison for addressing and resolving internal and external customer’s issues related to the tool(s).
Manage working in different time zones to respond to internal customer’s requests/issues (24x7 and 365 days).
Adhere to the SLAs for resolving requests/issues.
Ability to prioritize the work based on the nature of the issue/request.
Lead the internal training initiatives on the tool(s) and relevant knowledge areas.
Some travel for training, site visits and customer meetings is required.
Primary responsible person for the development and management of Interplan Forms, Dashboards and Reports. Provide insights on tool usage/outage.
Requires regular stakeholder alignment to interpret requests for development. Work closely with regional technical service managers and global key account managers to successfully roll out and implement the tool.
Primary contact for Interplan related business analysis functions with US based supplier.
Responsible for interoperability functions of Interplan w/ customer management software’ such as SAP, PCMS, Maximo, Meridian, etc.
Identify potential business opportunities and undertake business development initiatives to grow technical services in the region.
Identify cross-BU opportunities to grow the services business and explore the interoperability of the tools for other BUs
Work closely with marketing and commercial organization to promote the services business in marketing events
Lead continuous improvement initiatives.
Experience:
0-2 years’ experience application development and maintenance with Microsoft SSRS, SAP BI, and visualization tools like Power BI, Tableu and similar.
experience with Share Point and Access; ETL is a plus.
experience in building and maintaining complex reports, charts, and graphs is required.
Demonstrate continuous improvement mindset and open to learning
excellent verbal and written communications skills along with the ability to work independently and collaboratively is a must, as is strong analytical, organizational, and interpersonal skills.
Ability to manage stakeholders’ expectations and navigate through cross-cultural working environment.
Develop and implement long-term strategies around the tool(s) and KRAs.
Bring-in innovation mindset and strong project management skills.
Willingness to learn.
PREFERRED QUALIFICATIONS
BA/BS Degree in Computer Science or equivalent experience; Freshers are welcome to apply!
Prior work experience as a Data Analyst or ETL specialist supporting data warehouse and reporting.
Prior experience in commercial/business development areas would be an added advantage; not mandatory
Inspection-related experience (certifications -NACE/AMPP would be an added advantage); not mandatory
PMI-PMP or Scrum certifications would be an added advantage.
Experience in SQL Server, SQL Server Reporting Services (SSRS), SQL Server Analytical services, Power BI, Power Query, and other data visualization tools is preferred.
Serve as the primary liaison for addressing and resolving internal and external customer’s issues related to the tool(s).
Monitor and maintain helpdesk dashboard for Inter Plan interface.
Monitor and maintain helpdesk dashboard for Jira interface.
Responsible for tool maintenance and liaising with software provider regarding troubleshooting.
Develop reports and share insights with the senior management and external stakeholders on KPIs related to the tool(s) usage and/or outage.
Moderate monthly meetings between internal and external stakeholders.
Use the insights generated to initiate and lead continuous improvement initiatives.
Working within the global technical services team, the Business Intelligence/Technology Support Specialist will develop and implement a process for gathering and analyzing relevant information through inspection tools (Inter Plan) and will provide timely reports with recommendations to Senior Management.
The Business Intelligence/Technology Support Specialist will be responsible for conducting statistical analysis of operational data and develop detailed reports, charts and graphs based on various mathematical models and business needs.
The Business Intelligence/Technology Support Specialist will also be responsible for producing and maintaining detailed documentation including writing and updating technical specifications.
The Business Intelligence/Technology Support Specialist will be responsible for tool maintenance and liaising with software provider regarding troubleshooting and/or update.
Key Accountabilities:
Responsible for tool maintenance and liaising with software provider regarding troubleshooting.
Serve as the primary liaison for addressing and resolving internal and external customer’s issues related to the tool(s).
Manage working in different time zones to respond to internal customer’s requests/issues (24x7 and 365 days).
Adhere to the SLAs for resolving requests/issues.
Ability to prioritize the work based on the nature of the issue/request.
Lead the internal training initiatives on the tool(s) and relevant knowledge areas.
Some travel for training, site visits and customer meetings is required.
Primary responsible person for the development and management of Interplan Forms, Dashboards and Reports. Provide insights on tool usage/outage.
Requires regular stakeholder alignment to interpret requests for development. Work closely with regional technical service managers and global key account managers to successfully roll out and implement the tool.
Primary contact for Interplan related business analysis functions with US based supplier.
Responsible for interoperability functions of Interplan w/ customer management software’ such as SAP, PCMS, Maximo, Meridian, etc.
Identify potential business opportunities and undertake business development initiatives to grow technical services in the region.
Identify cross-BU opportunities to grow the services business and explore the interoperability of the tools for other BUs
Work closely with marketing and commercial organization to promote the services business in marketing events
Lead continuous improvement initiatives.
Experience:
0-2 years’ experience application development and maintenance with Microsoft SSRS, SAP BI, and visualization tools like Power BI, Tableu and similar.
experience with Share Point and Access; ETL is a plus.
experience in building and maintaining complex reports, charts, and graphs is required.
Demonstrate continuous improvement mindset and open to learning
excellent verbal and written communications skills along with the ability to work independently and collaboratively is a must, as is strong analytical, organizational, and interpersonal skills.
Ability to manage stakeholders’ expectations and navigate through cross-cultural working environment.
Develop and implement long-term strategies around the tool(s) and KRAs.
Bring-in innovation mindset and strong project management skills.
Willingness to learn.
PREFERRED QUALIFICATIONS
BA/BS Degree in Computer Science or equivalent experience; Freshers are welcome to apply!
Prior work experience as a Data Analyst or ETL specialist supporting data warehouse and reporting.
Prior experience in commercial/business development areas would be an added advantage; not mandatory
Inspection-related experience (certifications -NACE/AMPP would be an added advantage); not mandatory
PMI-PMP or Scrum certifications would be an added advantage.
Experience in SQL Server, SQL Server Reporting Services (SSRS), SQL Server Analytical services, Power BI, Power Query, and other data visualization tools is preferred.
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