Technology Specialist - Interplan

Job Purpose:

• Serve as the primary liaison for addressing and resolving internal and external customer’s issues related to the tool(s).
• Monitor and maintain helpdesk dashboard for InterPlan interface.
• Monitor and maintain helpdesk dashboard for Jira interface.
• Responsible for tool maintenance and liaising with software provider regarding troubleshooting.
• Develop reports and share insights with the senior management and external stakeholders on KPIs related to the tool(s) usage and/or outage.
• Moderate monthly meetings between internal and external stakeholders.
• Use the insights generated to initiate and lead continuous improvement initiatives.
• Working within the global technical services team, the Business Intelligence/Technology Support Specialist will develop and implement a process for gathering and analyzing relevant information through inspection tools (InterPlan) and will provide...