Technology Specialist - Interplan

Job Purpose:
- Serve as the primary liaison for addressing and resolving internal and external customer’s issues related to the tool(s).
- Monitor and maintain helpdesk dashboard for InterPlan interface.
- Monitor and maintain helpdesk dashboard for Jira interface.
- Responsible for tool maintenance and liaising with software provider regarding troubleshooting.
- Develop reports and share insights with the senior management and external stakeholders on KPIs related to the tool(s) usage and/or outage.
- Moderate monthly meetings between internal and external stakeholders.
- Use the insights generated to initiate and lead continuous improvement initiatives.
- Working within the global technical services team, the Business Intelligence/Technology Support Specialist will develop and implement a process for gathering and analyzing relevant information through inspection tools (InterPlan) and will provide timely reports with recommendations to Senior Management.
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