Job Description

Role- Technology Specialist IT Service, Support and Operations

Experience-7+Years

Location-Pune

Education-BE/BTECH

Must have team lead experience


Role Overview:

The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.


Key Responsibilities:

  • IT Operations Management:
  • Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
  • Ensure compliance with organizational standards and security policies.
  • People Management:
  • Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
  • Manage shift schedules, leave planning, and team utilization.
  • Process & Service Management:
  • Implement and adhere to ITIL best practices for incident, problem, and change management.
  • Track and ensure SLA compliance for all IT service requests and incidents.
  • Tools & Technology:
  • Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
  • Oversee asset lifecycle management, including onboarding, allocation, and disposal.
  • Infrastructure & Network:
  • Maintain and troubleshoot servers, network devices, and connectivity issues.
  • Ensure proper cabling, labeling, and documentation for all IT assets.
  • Continuous Improvement:
  • Identify opportunities for process optimization and automation.
  • Drive initiatives for improving IT service quality and user experience.


Required Skills & Qualifications:

  • Proven experience in IT operations and infrastructure management.
  • Strong knowledge of ITIL framework and its practical implementation.
  • Hands-on experience with ticket management tools (e.g., ServiceNow).
  • Expertise in endpoint management , asset management , and network/server administration .
  • Excellent leadership, communication, and problem-solving skills.



Regards,

Infosys BPM Recruitment team

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