Technology Support Analyst

Designation : Technology Support Analyst

Shift timing : NAM / EMEA and APAC- rotational shift ( includes Night shift- shift allowance included )

Location : Hyderabad and Bangalore- Hybrid 2-3 days work from office

This is a Fulltime role

Experience Minimum : 2-3 Years experience Skillset - Field glass ( mandatory ), VMS tools (eg: beeline,) trouble shooting and technical support and administration.

Job Summary

The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with cross-functional teams, and ensuring high standards of quality and compliance with Service Level Agreements (SLA). This role involves regional coordination and continuous process improvement, contributing to the efficiency of case handling and project implementation.

Key Responsibilities

● VMS Case Management: Ha...