Job Description
Designation : Technology Support Analyst
Shift timing : NAM / EMEA and APAC- rotational shift ( includes Night shift- shift allowance included )
Location : Hyderabad and Bangalore- Hybrid 2-3 days work from office
This is a Fulltime role
Experience Minimum : 2-3 Years experience Skillset - Field glass ( mandatory ), VMS tools (eg: beeline,) trouble shooting and technical support and administration.
Job Summary
The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with cross-functional teams, and ensuring high standards of quality and compliance with Service Level Agreements (SLA). This role involves regional coordination and continuous process improvement, contributing to the efficiency of case handling and project implementation.
Key Responsibilities
● VMS Case Management: Handle and resolve support tickets raised on platforms like Freshdesk or Service Now, specifically rel...
Shift timing : NAM / EMEA and APAC- rotational shift ( includes Night shift- shift allowance included )
Location : Hyderabad and Bangalore- Hybrid 2-3 days work from office
This is a Fulltime role
Experience Minimum : 2-3 Years experience Skillset - Field glass ( mandatory ), VMS tools (eg: beeline,) trouble shooting and technical support and administration.
Job Summary
The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with cross-functional teams, and ensuring high standards of quality and compliance with Service Level Agreements (SLA). This role involves regional coordination and continuous process improvement, contributing to the efficiency of case handling and project implementation.
Key Responsibilities
● VMS Case Management: Handle and resolve support tickets raised on platforms like Freshdesk or Service Now, specifically rel...
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