Technology Support Apprentice

About Bield Housing & Care: Bield Housing & Care are a not-for-profit organisation and registered Scottish Charity, and one of the largest providers of housing and support services for older people in Scotland. Owning or part-owning over 4,600 properties and operating across 21 local authorities, helping people live independently and well in later life. About the role: Bield are looking for an enthusiastic Technology Support Apprentice to join the IT team. This is an excellent opportunity for someone with a genuine interest in IT support who is looking to develop their skills within a supportive, values-driven organisation. You will provide first-line technical support to colleagues across the organisation, helping to ensure IT systems run smoothly and users receive a high-quality service. Responsibilities: Providing first-line telephone, email and face-to-face IT support to users Triaging, logging and prioritising incidents via the Service Desk Monitoring ticket queues and ensuring is...