Technology Support Coordinator

Positions Summary: Responsible for daily operations of their team which aims to triage and quickly address or route incoming issues and sends requests to the appropriate support team, while providing excellent customer service experience. This role is responsible for training and supporting the team. The Team Lead will help resolve issues and will be the main escalation point for incidents or requests. Additionally, the Team Lead is involved in the continuous improvement process, which includes performance assessment, report creation, metrics monitoring, and documentation.

Job Responsibilities:

" Manage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists.

" Serve as a high-level resource for their team and the main escalation point for cus...