Technology Support Coordinator (Team Leader)

In this role, you'll oversee daily operations, ensure exceptional customer service, and drive continuous improvement initiatives. You'll be the go-to escalation point for technical issues while mentoring and developing your team to deliver efficient, high-quality IT services.



Key Responsibilities

• Lead and manage day-to-day team operations, including work prioritization, delegation, performance monitoring, and trend reporting (including security incident awareness)


• Serve as primary escalation point for complex customer service and technical issues


• Monitor and track IT inventory and assets for the cost center


• Partner with IT leadership to identify process improvements and implement strategies that enhance efficiency, user satisfaction, and service quality


• Maintain and update knowledge library to optimize team and customer experience


• Collaborate cross-...