Job Description

  • Operations 
  • Purchasing, receiving, imaging and deploying campus endpoints (desktops, laptops, printers, tablets etc) and maintaining an inventory database.
  • User Support
  • Troubleshooting and supporting the endpoints (in offices, labs and classrooms) described above and the software that runs on them. This includes consultations about replacements that match needs to computer specifications.
  • Phone, chat, walk-in, remote and in person support for usersClassroom supportCybersecurity (malware removal, drive encryption, two factor authentication, etc.)Laptop Kiosks
  • Knowledge Creation and Management
  • Publish and maintain user guides at support.ti.davidson.edu
  • Identify content opportunitiesCraft user-friendly instructions
  • Projects
  • Internal process automation, design and implementation
  • User Experience improvements
  • Operations
  • User Support
  • Kno...

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