Job Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Asset & Wealth Management, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

  • Develops automation scripts and tools in Python to streamline operations and incident response.
  • Implements and maintain observability solutions (., Prometheus, Grafana, CloudWatch) to monitor system health, collect metrics, and enable proactive incident detection. Defines, measure, and report on Service Level Indicators (SLIs) and Service Level Objective...

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