Job Description
Job Description
Job summary
As a Technology Support II at JP Morgan Chase within Corporate Technology, you play a vital role in maintaining the stability, availability, and performance of our production application flows. You help ensure seamless user experiences and contribute to a culture of continuous improvement within our team.
Job Responsibilities
Job summary
As a Technology Support II at JP Morgan Chase within Corporate Technology, you play a vital role in maintaining the stability, availability, and performance of our production application flows. You help ensure seamless user experiences and contribute to a culture of continuous improvement within our team.
Job Responsibilities
- Analyze and troubleshoot production application flows to support business operations
- Improve operational stability and availability through active problem management
- Monitor production environments and address issues using standard observability tools
- Communicate and escalate issues and solutions to business and technology stakeholders
- Identify trends and assist in managing incidents, problems, and changes across technology systems
- Support automation of routine tasks and develop telemetry to enhance crit...
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