Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

  • Serve as a Senior SME within the Issues Management Team
  • Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
  • Effectively communicate root cause analysis of issues to internal and external st...

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