Technology Support Specialist

Summary

The Technology Support Specialist is both foundational and mission critical within the Company. This fully remote role combines the core responsibilities of first touch ticket triage, initial technical troubleshooting, and Tier 1 resolution, as well as proper routing and prioritization of support requests. Technicians in this role will evaluate, diagnose, document, and remotely resolve technical and business-oriented issues across a wide range of technologies consistent with Company’s Managed Services and Service Desk support obligations. This role is designed to fulfill the front line of our client support experience, ensuring fast, professional, and accurate handling of support requests. Growth in both technical capability and business acumen is expected, and the experience gained in this role forms the foundation for advancement within the Technology Consultant job class.

Job Responsibilities

Ticket Intake, Prioritization & Dispatch (Triage...