Technology Support Specialist

Job Title: Technology Support Specialist

Work Arrangement: Remote

Location: Philippines

Employment Type: Full-time

Salary: PHP 38,000 – 50,000

Work Shift: Night Shift

About the Role:

The Technology Support Specialist provides customer-facing technical assistance for various software and hardware platforms integrated with laundry equipment. This role supports installation, troubleshooting, user education, and documentation, while working closely with engineering teams to resolve product issues and enhance user experience. The ideal candidate has strong technical aptitude, experience in SaaS/product support, and the ability to communicate clearly with both technical and non-technical users.

Key Responsibilities:

• Become a subject-matter expert on hardware/software offerings and their interaction with laundry equipment.
• Assist customers and end users across multiple channels (calls, chat, em...