Job Description
div no-style=font-family:Arial; EY, we’re all in to shape your future with confidence. /ppWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. /ppJoin EY and help to build a better working world. /p/divdiv no-style=font-family:Arial; /divpspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongThe opportunity/strong/span/pp /ppspan no-style=font-family:arial, helvetica, sans-serif; are seeking a proactive and technically skilled Support Engineer to join our team. The ideal candidate will have hands-on experience in Flutter, NodeJS, and MongoDB, and will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of applications and services./span/pp /pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongYour key responsibilities/strong/span/pp /pulli no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptProvide technical support to clients and end-users to troubleshoot and resolve complex software issues related to web and mobile applications using Flutter./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptTroubleshoot and resolve issues in both native applications and responsive web portals, ensuring high performance and reliability./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPerform code analysis and debugging to identify and fix software defects and performance bottlenecks./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptProvide ongoing application support and maintenance, including monitoring performance, identifying bugs, and implementing fixes./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDesign, develop, and maintain scalable and efficient backend services using no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWork with MongoDB to design and optimise database schemas and queries for performance./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCreate and manage RESTful APIs and web API layers to support front-end applications./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAnalyse application logs and metrics using Grafana and other monitoring tools to identify and troubleshoot problems./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCollaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDevelop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDebug complex issues, perform root cause analysis, and implement effective solutions with minimal downtime./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptStay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptImplement CI/CD pipelines using tools like Harness and Jenkins to automate deployment processes./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAssist in providing training and guidance to junior support team members, sharing technical knowledge and best practices./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCollaborate with project managers and stakeholders to prioritise and address critical customer issues in a timely manner./span/li/ulp /pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongSkills and attributes for success/strong/span/pp /pulli no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptStrong knowledge of Flutter for web and mobile application support./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExperience with NodeJS for backend troubleshooting and support./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptProficiency in MongoDB for database-related support tasks./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptFamiliarity with REST APIs and JSON./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptGood understanding of application logs and debugging techniques./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExcellent communication and problem-solving skills./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAbility to work independently and in a team environment./span/li/ulp /pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongTo qualify for the role, you must have/strong/span/pp /pulli no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptBachelor’s degree in computer science, Information Technology, or a related field./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif; years of experience in implementing web and cross-platform mobile applications using Flutter, NodeJs, MongoDB./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptHands-on experience with API integration and troubleshooting./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptFamiliarity with responsive web design principles and best practices./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptProficient in using version control systems such as Git./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptStrong problem-solving skills and attention to detail./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExcellent communication and teamwork abilities./span/li/ulp /pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongIdeally, you’ll also have/strong/span/pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongTechnologies and Tools/strong/span/pp /pulli no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptSplunk for logs/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptHarness/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptRancher/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptNexus/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif; no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif; S3/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptJira/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptConfluence/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptFlutter/span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif; no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptMaria DB/span/li/ulp /pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongWhat we look for/strong/span/pp /pulli no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptStrong analytical and problem-solving skills to quickly identify and resolve technical issues./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExcellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members/span/li/ulp /pp /ppspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongWhat we offer/strong/span/pp /ppspan no-style=font-family:arial, helvetica, sans-serif; Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career./span/pp /pulli no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongContinuous learning: /strongYou’ll develop the mindset and skills to navigate whatever comes next./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongSuccess as defined by you:/strong We’ll provide the tools and flexibility, so you can make a meaningful impact, your way./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongTransformative leadership:/strong We’ll give you the insights, coaching and confidence to be the leader the world needs./span/lili no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptstrongDiverse and inclusive culture:/strong You’ll be embraced for who you are and empowered to use your voice to help others find theirs./span/li/uldiv no-style=font-family:Arial;font-size:1.0empbEY | Building a better working world /b/ppEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./ppEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./ppEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./p/div
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