Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Role: Process Excellence SME (Domain/Process Architect)
Role Summary
Act as a change catalyst and process architect for Managed Services delivery. Define and implement best practices, governance models, and cultural adoption programs that drive service excellence. Support delivery teams in Agent Management Framework (0–90 days), Upskilling, Learning & Development, Floor Management, Real-Time Management, Training & Quality feedback loops, Reward & Recognition , and embed the MS Service Excellence Framework across operations.
Key Responsibilities
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