Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role: SWAT Team Member (Rapid Response – Service Excellence)

Role Summary

The SWAT Team acts as a rapid-response unit to address high-priority delivery issues and escalations across Managed Services operations. This role involves root cause analysis (RCA), implementing quick fixes, stabilizing operations, and ensuring service continuity. The team works closely with Service Delivery, MIS, WFM, and Quality teams to resolve issues impacting SLAs and customer experience.

Key Responsibilities

  • Respond immediately to critical escalations, outages...

    • Apply for this Position

    Ready to join EY? Click the button below to submit your application.

    Submit Application