Job Description

Job Title: TechOps Engineer

Location: Mexico Remote

Duration: Full Time


Job Description:

Mandatory Experience:

  • 5+ years in Tech Operations or Application Support roles.
  • Hands-on experience with JIRA, GitHub, and Azure DevOps.
  • Strong understanding of patching, software version management, and deployment processes.
  • Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines.


Key Responsibilities:

  • Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps.
  • Perform patching, version upgrades, and maintenance of supported applications.
  • Support deployment activities for Run applications, ensuring adherence to change management processes.
  • Monitor application health and proactively address performance or availability issues.
  • Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines.
  • Maintain documentation for configurations, patches, and operational procedures.
  • Ensure compliance with security standards and governance policies.
  • Provide customer-focused support and timely communication during incidents and planned maintenance.
  • Participate in on-call rotations and provide after-hours support when required.

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