Job Description
The Quality Customer Care Technician has direct responsibility to ensure customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.
**MAIN RESPONSIBILITIES**:
1. Flow 5 / Mass production:
1. Ensure customer satisfaction process.
a. Problem management
i. Liaison with Customer to improve customer satisfaction.
1. - Attend customer meetings.
2. - Quality Alerts implementation.
3. - Implement ICA (Interim Containment Action).
4. - Analysis of part returned due a Warranty issue.
5. - Prepare a Customer Presentations for quality Issues.
6. - Maintain a clear communication channel with customer supplier quality.engineer to avoid unnecessary escalations.
7. - Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels.
2. Ensure customer KPI's performance.
1. - Monitor custo...
**MAIN RESPONSIBILITIES**:
1. Flow 5 / Mass production:
1. Ensure customer satisfaction process.
a. Problem management
i. Liaison with Customer to improve customer satisfaction.
1. - Attend customer meetings.
2. - Quality Alerts implementation.
3. - Implement ICA (Interim Containment Action).
4. - Analysis of part returned due a Warranty issue.
5. - Prepare a Customer Presentations for quality Issues.
6. - Maintain a clear communication channel with customer supplier quality.engineer to avoid unnecessary escalations.
7. - Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels.
2. Ensure customer KPI's performance.
1. - Monitor custo...
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