Telco Team Leader

Job Description: Telco Team Leader

The Telco Team Leader is responsible for overseeing a team within the telecommunications department, ensuring efficient operations, high-quality customer service, and achievement of performance targets. The role involves monitoring daily activities, coaching team members, coordinating with management, and ensuring compliance with company policies and industry standards.

Key Responsibilities

• Lead, supervise, and motivate the telecom operations/support team to meet daily, weekly, and monthly targets.
• Monitor team performance, provide feedback, and conduct regular evaluations.
• Develop work schedules and assign tasks to ensure smooth operations.
• Act as a point of escalation for complex customer or technical issues, ensuring timely resolution.
• Support and guide team members in handling escalations, troubleshooting, and problem resolution.
• Ensure compliance with...