Telecaller – Collections

Job Description – Telecaller

Vertical: Mortgage Collection (Home Loan & LAP)

Role: Telecaller – Collections

Location: Delhi (Karol Bagh)

CTC: Up to 3.5 LPA

Experience:

• 12th Pass – Minimum 2 Years

• Graduate – Minimum 6 Months

Languages Mandatory: Malayalam, Kannada, Telugu, Tamil

About the Role:

The Telecaller will be responsible for handling collection calls for Mortgage customers, ensuring timely follow-ups, customer coordination, and resolution of overdue accounts.

Key Responsibilities:

• Make outbound collection calls to mortgage customers

• Follow up on overdue payments and commitments

• Maintain accurate calling records and customer responses

• Coordinate with field collection teams when required

• Ensure adherence to calling protocols and compliance norms

• Escalate non-responsive or critical cases to seniors

• Support portfolio regularisation and recovery efforts

Why Join This Organisation:

• Structured collection process with defined workflows

• Digital systems for tracking and follow-ups

• Stable organisation with long-term career prospects

• Exposure to secured mortgage portfolio management

Apply to:

[email protected]

Subject Line: Telecaller – Mortgage Collection – Delhi

For Queries Whatsapp: +91 89350 92866

Regards,

Team HR

Staffiaa Services