Job Description

The Sr. Telecom Apps Software Engineer is responsible for the support and maintenance of applications used by contact center staff (applications that have a direct integration with the telecommunications architecture). The person in this role will be the technical lead for IT as well as being the subject matter expert for any business driven initiatives. The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner.Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues.Interact with vendor support and provide adequate communication about problem resolution.Proactively monitor systems and take corrective action when required.Document process and procedures according to establishe...

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