Job Description
Job Description
About the Organization
A global telecommunications group operating largescale consumer services is strengthening its Business Support Systems (BSS) operations. The team manages revenuecritical platforms that process usage, charging, invoicing, payments, and collections across the customer lifecycle.
Team Mission
The BSS Operations function ensures the reliability, accuracy, and auditability of billingrelated platforms. We partner closely with product, engineering, finance, and external vendors to safeguard revenue, shorten incident resolution times, and continuously improve operational resilience.
What You'll Do
- Provide daytoday L2 technical support for revenueimpacting BSS applications (billing, rating, mediation, payments, collections).
- Triage, troubleshoot, and resolve complex production issues; prioritize by customer and financial impact.
- Perform rootcause analysis (RCA) using logs, data sets, and application telemetry; document fixes a...
About the Organization
A global telecommunications group operating largescale consumer services is strengthening its Business Support Systems (BSS) operations. The team manages revenuecritical platforms that process usage, charging, invoicing, payments, and collections across the customer lifecycle.
Team Mission
The BSS Operations function ensures the reliability, accuracy, and auditability of billingrelated platforms. We partner closely with product, engineering, finance, and external vendors to safeguard revenue, shorten incident resolution times, and continuously improve operational resilience.
What You'll Do
- Provide daytoday L2 technical support for revenueimpacting BSS applications (billing, rating, mediation, payments, collections).
- Triage, troubleshoot, and resolve complex production issues; prioritize by customer and financial impact.
- Perform rootcause analysis (RCA) using logs, data sets, and application telemetry; document fixes a...
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